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Posted on : 2022-08-17 Lead COO Office For An MNC Banks Captive Unit. Loc: BLR, Exp: 8+ Yrs Location : Bengaluru
Last Date to Apply 2022-09-16
Job Description

Job Summary

Reporting to the Senior Business Execution Manager for the COO Functions Business Office and Managed Services group at I&P, this position is responsible for delivering on key responsibilities for the business office for the COO functions delivery group.

This role requires experience in strategy and planning, a flair for executive presentation and data, and an ability to prioritize and execute on strategic goals

Key aspects of the role include, but are not limited to the following:

· Support the COO Business Office Manager as a central coordination point for all Corp Services teams and support Corp Services leader in

o Design & drive leadership planning sessions to review the progress of strategic initiatives / programs

o Create framework and report on all key program metrics (Global delivery, people, financial, performance)

o Monitor and track MBR cadence for CS leader and with US Functional groups.

o Help in standardization and harmonization of processes best practices across function and locations

· Manage ad-hoc projects and requests for data

· Represent the COO functions delivery group in the I&P COO Business Forum

· Provide a central coordination for other support groups to interface across Corp Services.

· Support I&P legal entity initiatives – Site, Compliance and employee related.

· Risk Management: Proactively identifying risks and building robust internal controls

Primary KRAs

Strategic Management

· Support Business Execution Senior Manager in executing the group’s strategy based on direction from the Corporate Services Delivery Executive

· Co-ordinate global delivery planning for COO functions

· Facilitate the progression of ideas to business cases and projects in accordance with agreed priorities


· Support Business Execution Senior Manager is working with Finance to monitor and report on key metrics for the group

Relationship Management

· Initiating, developing, and maintaining relationships with stakeholders across the company

· Build strong relationship with all leaders of the COO Functions Delivery organization and their management teams

· Understand the business goals and priorities of the respective stakeholders to deliver the same.

· Establish effective communication with partners

· Continually identify and drive opportunities improvements in effectiveness, efficiency and experience

Operational Management

· Create reports and processes to monitor operational performance of the group

· Establishment of service performance measures tied to business outcomes

· Review and drive improvements in policies, practices and procedures on an ongoing basis with the view to creating an environment of constant improvement

· Evaluate impact, implement and measure improvements in standards achieved. Build up and maintain a sound knowledge of industry practices and procedures and examine value to the current internal environment

· Ensure no surprises, and active risk management.

· Create visibility of operations through reporting / metrics for the group’s management

· Continuously strive towards effectiveness, efficiency and experience.

Desired experience profile

· Required to have 8+ years’ experience in strategy, planning or business operations, with last 2-3 years in roles with executive interaction

· Experience with in-house centres would be an advantage, especially in the Banking/ Financial Services domain

· Must demonstrate drive for results in impacting business outcomes.

· Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas

· Takes ownership for responsibilities and for management of risk exposure

· Must demonstrate keen eye for detail, ability to analyse and interpret data

· Influencing skills and working effectively in a matrix

· Prioritization and time management

· High degree of comfort with Data, Reporting, Analytics

· Has had exposure to in process improvement and quality frameworks.


· Strong MS Office skills. Should be proficient in working on MS Excel, MS Powerpoint, MS Visio, etc.

Salary 30-35 lacs Fixed + Bonus
Industries Type Banking
Employement Type Full Time
Experience 10
Education Bachelors or Masters

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