Business Performance is a critical team which drives strategic initiatives for the company apart from Business as Usual programs. As a senior member of the team, s/he will enable key initiatives and programs with internal and external stakeholders in a hyper-growth environment. This is a role that requires a combination of focus and flexibility while playing an active, behind-the-scenes role with key stakeholders. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, integrity, and a willingness to put the company’s interest above all else. The individual will need to collaborate with others on the team while taking accountability of certain initiatives/ programs and being responsible to measure, monitor and drive business results.

 Duties and Responsibilities

•     Overall accountability of programs/projects of high importance requiring to work with different business functions ranging from technology practices to our enabling services

•     Define program scope, structure program execution plan, baseline metrics/goals 

•     Work with various business stakeholders to drive program support & coordination

•     Identify, manage, resolve and/or escalate issues/risks at the program level

•     Report progress on program status to the program sponsor and stakeholders

•     Provide sound inputs to key strategic decisions

•     Demonstrates good knowledge in a variety of technology concepts,practices, and procedures; specifically, technologies around big data, digital marketing and analytics and process around sales and marketing function

•     Creates operational processes and practices that drive efficiencies for the leadership team and organization.

•     Enables and fosters a high performance culture through internal and cross-group

initiatives, morale events, and participating in cross-team projects to optimize organizational performance and morale

 Qualifications

•     The individual must have a minimum of 12 years of relevant strategic andoperational support experience

•     The candidate must have exceptional communication skills and a very strong ability to stakeholder manage a variety of globally dispersed Group leaders

•     Ability to “get things done”; drive outcomes for key initiatives.

•     Exceptional analytical skills; the ability to see patterns; and a structured and logical approach to decision making.

•     Ability in owning and driving initiatives working with senior leadership 

•     Ability to work through complex and evolving environments under minimal supervision

•     Should be strong willed, a fast learner and able to effect changes fast

•     The candidate must have an MBA and a strong comfort with the IT service/product engineering industry