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Posted on : 2021-10-21 VP - US HR Operations (For A MNC Banks Captive Unit), Exp: 14+ Years, Loc: BLR Location : Bengaluru
Last Date to Apply 2021-10-31
Job Description

This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR Operations business partners.  This role reports to the Global Delivery leader for HR India and the Philippines. 

This role leads teams with the Global Delivery Human Resources Operations group.   We seek a professional who will be accountable to foster a culture of continuous improvement, high engagement and strong performance via leadership and skill development of a large team at various job levels Responsibilities of this role include:

  • Leads multiple teams working complex and/or specialized customer service and operations functions for all team members.
  • Create a culture of high engagement and results focus in a fast-changing business and/or regulatory environment through strong leadership behaviors and the demonstrated ability to hire/develop a diverse team of high quality experienced professionals and supervisors.
  • Coordinate subordinate managers and supervisors in selecting staff to align with current and future needs of the organization.
  • Provides direction as required to accomplish goals
  • Makes decisions from knowledge base, reports, and other data to support department goals.
  • Possesses an in-depth understanding of unique systems and technology used for specialized functions.
  • Seeks information to stay updated on changes in the industry to improve service delivery.
  • Interact with senior and executive levels of management.
  • Collaborates with business partners to strategize on complex issues, process improvements, and new initiatives in support of company goals
  • Other duties as assigned


Required Qualifications:

  • 15+ years of experience in one or a combination of the following: customer service, human resources, accounting, or finance
  • 4+ years of leadership experience
  • Bachelor’s degree in a related field or equivalent experience
  • Experienced operations leader having led a team of 40+
  • Highly collaborative
  • Strong communication skills (written and verbal
  • Ability to maintain a high degree of confidentiality
  • Ability to lead in a complex matrix environment, encompassing a broad mix of cultures and client groups
  • Ability to manage time, balance multiple tasks and constantly work with changing priorities.
  • Strong drive for results with practical, result/outcome focus.
  • Comfort dealing with ambiguity and driving results.
  • Confirmed self-motivation, analytical, problem solving skills and initiative to achieve desired outcomes.
  • Confirmed successful experience including effective development, coaching, and mentoring of individuals/teams and/or direct reports.

Desired Qualifications

  • Master's degree from an institute of repute
  • Demonstrated success managing teams supporting US processes
  • Proven success building and maintaining strong credible relationships
  • Working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
  • Strong networking and collaborations skills with demonstrated success in change management.


Salary 50-65L Fixed + Variables
Industries Type HR / Industrial Relations
Employement Type
Experience 10+
Education Post Graduate

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